Everything you need to know about our products and services
Yes, we provide professional delivery and installation across Saudi Arabia, UAE, Egypt, and the wider GCC region. International shipping is available for spare parts. Delivery timelines vary by location and order size — typically 2-6 weeks for machines.
All new arcade machines come with a 12-month manufacturer warranty covering parts and labor. Spare parts carry 6-18 month warranties depending on the component. Extended warranty plans are available.
We accept bank transfers, letters of credit for large orders, and installment plans for qualified business customers. A deposit is typically required to confirm orders, with the balance due before or upon delivery.
Single machine installation takes 2-4 hours. Full venue setups with multiple machines typically take 1-3 days depending on complexity. We include testing, calibration, and staff training.
Yes, we offer flexible maintenance plans including monthly, quarterly, and annual contracts. Plans include scheduled inspections, preventive maintenance, priority repair response, and discounted spare parts.
Due to the custom nature of arcade equipment, returns are handled case-by-case. Defective machines are repaired or replaced under warranty. We conduct thorough pre-delivery testing to ensure satisfaction.
Absolutely! We offer custom branding, cabinet wraps, game selection, and venue layout consulting. Contact us with your vision and we'll create a tailored entertainment solution.
Yes, while our primary focus is the Middle East and North Africa, we serve clients internationally for machine sales and spare parts. Contact us to discuss shipping and support options for your region.
Have more questions? Contact us or request a quote.